Shipping & Delivery

Free delivery nationwide across Pakistan.

Every IBRELIA™ frame is made to order, carefully packed, and dispatched through trusted nationwide courier partners.

This page explains how production, dispatch, tracking, delivery timelines, failed delivery attempts, and re-delivery work.

Production Time

Every IBRELIA frame is made to order after the customer places an order.

Our standard production time is:

3–5 working days before dispatch

Production may include:

• Artwork preparation
• Premium 4K vinyl printing
• Matte lamination
• Frame construction
• Artwork wrapping
• Finishing
• Quality inspection
• Protective packaging

For larger, custom, or commercial orders, production time may vary depending on the size and scope of the project.

Any different timeline will be communicated where applicable.

Free Delivery Nationwide

IBRELIA offers free delivery across Pakistan on standard wall art orders.

There is no separate standard delivery charge for normal IBRELIA wall art orders.

Special commercial projects, unusual delivery requirements, or re-delivery after failed delivery attempts may have separate charges where applicable.

Delivery Time After Dispatch

Once your order has been dispatched, typical delivery times are:

Major Cities

2–3 working days

This generally applies to major urban areas across Pakistan.

Smaller Cities & Remote Areas

5–7 working days

Delivery may take longer in areas with limited courier coverage or additional routing requirements.

Total Estimated Order Time

A typical standard order may therefore take approximately:

3–5 working days production

plus

2–3 working days delivery to major cities

or

5–7 working days delivery to smaller cities and remote areas

These are estimated timelines rather than guaranteed delivery dates.

Tracking Information

Once your order has been dispatched, tracking details will be shared with you.

You can use these details to follow the progress of your shipment.

If you need assistance with tracking, contact the IBRELIA team with:

• Order number
• Customer name
• Tracking number
• Delivery city

Trusted Nationwide Courier Partners

IBRELIA works with trusted nationwide courier partners rather than relying on only one delivery company.

The courier selected for your order may vary depending on:

• Destination
• Frame size
• Order value
• Courier coverage
• Operational requirements

This allows us to choose the most suitable available shipping option for each order.

Open Parcel Inspection

Open-parcel inspection is not available.

Customers must receive the parcel first.

If the order arrives damaged, defective, or incorrect, the issue must be reported through our official claims process.

Please refer to our Returns, Replacements & Refunds policy for complete claim requirements.

Receiving Your Order

Before accepting delivery, please make sure:

• The parcel is addressed to you
• The order details appear correct
• The outer package has not been deliberately opened
• You are available to receive the parcel personally or have arranged for someone responsible to receive it

We strongly recommend recording a clear unboxing video after receiving the parcel.

An unboxing video is required for eligible damage, defect, or incorrect-order claims.

Failed Delivery Attempts

Our courier partners may make multiple delivery attempts if the customer is unavailable or cannot be reached.

After 3 failed delivery attempts, the parcel may be returned to IBRELIA.

Failed delivery can include situations where:

• The customer does not answer the courier
• The delivery address cannot be accessed
• The customer is repeatedly unavailable
• The customer does not arrange an alternative delivery time
• The customer refuses to receive the confirmed order

Re-Delivery After a Returned Parcel

If a parcel is returned to IBRELIA after three failed delivery attempts and the customer still wants the order, re-dispatch may be arranged.

Before re-dispatch, the customer will be required to pay:

• 50% advance
• Applicable re-delivery charges

The order will only be sent again after these requirements are completed.

Refused Confirmed Orders

If a customer confirms an order and later refuses to receive it at delivery, IBRELIA may require a 50% advance on the customer’s next order.

This policy helps protect made-to-order production from repeated delivery refusals.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please make sure your order includes:

• Customer name
• Complete address
• Area
• City
• Working phone number
• Any useful landmark where necessary

An incomplete or incorrect address may delay delivery.

Address Changes

If you need to change the delivery address, contact IBRELIA as soon as possible.

Address changes may be possible before dispatch.

Once the order has been handed over to the courier, changes cannot always be guaranteed.

Phone Availability

Please keep the phone number used for the order active during the expected delivery period.

Courier riders may need to contact you for:

• Address confirmation
• Location guidance
• Delivery coordination

Repeatedly unanswered calls may result in a failed delivery attempt.

Courier Delays

IBRELIA works to dispatch orders according to the stated production timeline, but courier delays can occasionally happen after dispatch.

Possible causes include:

• Weather
• Public holidays
• Road closures
• Operational delays
• Remote-area routing
• Courier network disruptions
• High-volume periods

These circumstances may be outside IBRELIA’s direct control.

If your parcel is delayed, our team will assist with tracking and courier follow-up where possible.

Public Holidays & Non-Working Days

Production and delivery timelines are stated in working days.

Public holidays, courier holidays, and other non-operational days may extend the timeline.

If a major holiday period is expected to affect production or delivery, IBRELIA may communicate revised timelines.

Large & Custom Orders

Large-size, Ultra-Wide, custom-sized, multi-frame, and high-quantity orders may occasionally require different shipping arrangements.

If your order requires special handling, our team will communicate the relevant delivery details before dispatch.

Corporate & Commercial Projects

Commercial projects may have separate delivery and installation arrangements depending on:

• Quantity
• Frame sizes
• Project location
• Installation requirements
• Number of sites

These arrangements are confirmed individually as part of the commercial project.

Studio Pickup

Customers may choose to collect completed orders from the IBRELIA Studio in Rawalpindi where applicable.

Because every frame is made to order, please wait until you receive confirmation that your order is ready before visiting for pickup.

Damaged Parcel

If your wall art arrives damaged, contact IBRELIA within 48 hours of delivery.

You will need to provide:

• Clear unboxing video
• Clear photographs of the damage
• Order number
• Short explanation of the issue

Approved damage claims are handled under our IBRELIA Quality Promise and Returns, Replacements & Refunds policy.

Incorrect Order

If you receive the wrong artwork or wrong size, contact us within 48 hours of delivery.

Please provide:

• Unboxing video
• Clear product photographs
• Order details

Approved cases are normally resolved through replacement first.

Need Delivery Help?

For delivery or tracking support, contact:

WhatsApp / Phone: +92 321 055 2222

Email: info@ibrelia.com

Please include your order number whenever possible.

From Our Studio to Your Wall

Every IBRELIA frame is made, inspected, packed, and then entrusted to our delivery network for the final journey to your space.

Our aim is to make that journey as clear and straightforward as possible.

Made to order. Carefully packed. Delivered across Pakistan.

IBRELIA™

Pakistan’s Premium Wall Art Brand.

Walls That Speak.