Cancellation Policy

Because every IBRELIA™ frame is made to order, cancellation eligibility depends on whether production has started.

We aim to keep the process fair and clear for both the customer and our production team.

This policy explains when an order can be cancelled, how advance payments are handled, and what happens once production begins.

Standard Wall Art Orders

Standard wall art orders can be cancelled free of charge before production begins.

If you wish to cancel, contact IBRELIA as soon as possible with:

• Order number
• Customer name
• Contact number used for the order
• Reason for cancellation

Once the cancellation is confirmed and production has not started, the order will be cancelled.

Once Production Begins

Once a standard wall art order has entered production, it becomes non-cancellable.

This is because every IBRELIA frame is produced specifically for the customer after the order is placed.

Production may include:

• Artwork preparation
• Printing
• Matte lamination
• Frame construction
• Wrapping
• Finishing
• Quality inspection
• Packaging preparation

Once any meaningful production work has begun, cancellation can no longer be guaranteed.

Standard Order Advance Refund

If a standard wall art order requires an advance and the customer cancels before production begins, the advance will be refunded in full.

Once production has started, the order becomes non-cancellable and the advance is no longer refundable due to change of mind.

Custom Wall Art Orders

Custom and personalised wall art has a separate cancellation process because design and preparation work may begin before physical production.

Custom orders may include:

• Personal photographs
• Custom designs
• Names
• Dates
• Quotes
• Personal messages
• Custom layouts
• Custom dimensions
• Other personalised artwork

Cancelling a Custom Order Before Production

If a custom order is cancelled before physical production begins, the advance may be refunded after deducting any design or preparation charges already incurred.

This may include work such as:

• Artwork preparation
• Design creation
• Image enhancement
• Custom layout work
• File preparation
• Revisions already completed

Any applicable deduction will depend on the work already performed.

Custom Artwork Approval

Custom wall art only moves into production after the customer gives written approval of the final artwork preview.

Before approving, customers should carefully check:

• Spelling
• Names
• Dates
• Quotes
• Layout
• Positioning
• Orientation
• Design details

Once written approval is received, those details are considered confirmed.

Cancellation After Custom Approval

Once the final custom artwork has been approved and production begins, the order becomes non-cancellable.

At this stage, the frame is being produced specifically according to the customer-approved design.

Changes of mind after approval do not qualify for cancellation or refund.

Changes Instead of Cancellation

If you need to change something about your order, contact us immediately.

Before production begins, we may be able to help with changes such as:

• Artwork selection
• Frame size
• Orientation
• Delivery address
• Quantity
• Customer details

Once production has started, changes may no longer be possible.

Address Changes

Delivery address changes may usually be made before dispatch.

Once the order has been handed over to the courier, address changes cannot always be guaranteed.

Contact us as soon as possible if you need to update your delivery information.

Refusing Delivery Is Not a Cancellation

Once an order has been produced and dispatched, refusing the parcel at delivery is not considered a valid cancellation method.

Customers should contact IBRELIA before dispatch if they believe there is an issue with the order.

If a confirmed order is refused at delivery, future orders may require a 50% advance payment.

Failed Delivery Attempts

If a parcel is returned to IBRELIA after 3 failed delivery attempts, the order will not automatically be treated as cancelled.

If the customer still wants the order, re-dispatch may be arranged after:

• 50% advance payment
• Applicable re-delivery charges

Please refer to our Shipping & Delivery policy for full details.

Full Advance Orders

If a customer has paid the full amount in advance and cancels a standard order before production begins, the eligible amount will be refunded according to this policy.

Once production begins, the order becomes non-cancellable.

For custom orders, any completed design or preparation work may be deducted before an eligible refund is processed.

Orders Cancelled by IBRELIA

In rare situations, IBRELIA may need to cancel an order.

Possible reasons may include:

• Production limitations
• Artwork quality issues
• Material availability
• Pricing or listing errors
• Payment verification concerns
• Technical issues
• Content that cannot be produced
• Other exceptional circumstances

If IBRELIA cancels an order before production for reasons unrelated to customer misuse, any eligible payment received for that order will be refunded.

Orders With Incorrect Information

Customers are responsible for providing accurate information when placing an order.

If incorrect information prevents production or delivery, IBRELIA will attempt to contact the customer where possible.

Delays caused by incomplete or incorrect information do not automatically qualify the order for cancellation once production has started.

How to Request a Cancellation

To request cancellation, contact us as quickly as possible.

WhatsApp / Phone: +92 321 055 2222
Email: info@ibrelia.com

Please provide:

• Order number
• Customer name
• Contact number
• Cancellation request

Our team will check the production status and confirm whether cancellation is still possible.

When Is My Order Considered in Production?

An order may be considered in production once preparation or manufacturing work has begun specifically for that order.

Because IBRELIA operates on a made-to-order model, we recommend contacting us immediately if you need to cancel or make changes.

Made to Order Means Made for You

Every IBRELIA frame is produced specifically after an order is confirmed.

That allows us to offer a wide catalogue, multiple sizes, custom formats, and personalised artwork — but it also means completed production cannot simply be returned to general inventory in the same way as mass-produced goods.

Our cancellation policy exists to keep that made-to-order system fair and sustainable.

IBRELIA™

Pakistan’s Premium Wall Art Brand.

Walls That Speak.