FAQs

Everything you need to know about ordering wall art from IBRELIA™.

We have organized the most common questions by topic so you can quickly find information about our frames, sizes, orders, payments, delivery, custom wall art, claims, installation, and care.

Product

What does IBRELIA sell?

IBRELIA is focused exclusively on premium wall art.

Every artwork is produced on our signature IBRELIA 4K Ultra Wrap Frame.

What is the IBRELIA 4K Ultra Wrap Frame?

It is our signature wall-art format featuring:

• Premium 4K vinyl print
• Protective matte lamination
• Premium 12mm MDF wooden construction
• Canvas-style 2-inch sides
• Artwork wrapped around all four edges
• Ready-to-hang finish

Is this a traditional framed print?

No.

The IBRELIA 4K Ultra Wrap Frame does not use a traditional external border.

The artwork wraps around the canvas-style structure, creating a clean and modern frameless appearance.

What material is used for the print?

We use a premium 4K vinyl print protected with matte lamination.

What is the frame made from?

The structure is made using a premium 12mm MDF wooden sheet in a canvas-style format.

How thick are the sides?

The frame features approximately 2-inch sides around the edges.

Does the artwork continue around the sides?

Yes.

The artwork continues and wraps around all four sides of the frame.

Is the surface glossy?

No.

The protective matte lamination gives the artwork a refined, low-glare finish.

Is the artwork waterproof?

No.

The matte lamination provides protection against light moisture, but the frame is not waterproof and is designed for indoor use.

Can I clean the artwork?

Yes.

Use a soft dry cloth for regular cleaning.

For light marks, a soft slightly damp cloth may be used.

Avoid harsh chemicals and excessive moisture.

Is every frame ready to hang?

Yes.

Every IBRELIA 4K Ultra Wrap Frame arrives ready to hang, with instructions provided on the back.

The appropriate fixing method depends on frame size and wall type.

Is the wall art suitable for outdoor use?

No.

IBRELIA wall art is designed for indoor use only.

Can I place it in direct sunlight?

Normal indoor daylight is fine, but we recommend avoiding prolonged exposure to harsh direct sunlight.

Sizes

What standard sizes do you offer?

Our standard portrait and landscape sizes are:

• 9 × 12 in — A4
• 12 × 16 in — A3
• 18 × 24 in — A2
• 27 × 36 in — A1
• 36 × 48 in — A0

Do you offer square wall art?

Yes.

Our standard square sizes are:

• 12 × 12 in
• 18 × 18 in
• 24 × 24 in
• 30 × 30 in
• 36 × 36 in

Do you offer Ultra-Wide wall art?

Yes.

Our standard Ultra-Wide sizes are:

• 20 × 49 in
• 24 × 59 in
• 30 × 70 in

Can I order a custom size?

Yes.

Custom dimensions are available on request and are confirmed based on production feasibility.

How do I know which size is right for my wall?

You can use our Wall Art Size Guide or send us a photo and measurements through WhatsApp for a Free Wall Art Consultation.

Can IBRELIA recommend the right size for me?

Yes.

Send us:

• A wall photo
• Approximate dimensions
• Furniture measurements where relevant
• The artwork you are considering

Our team can help recommend a suitable size and orientation.

Orders

Is every frame made to order?

Yes.

Every IBRELIA frame is made after the order is placed.

How long does production take?

Standard production time is typically 3–5 working days before dispatch.

Do you keep wall art in ready stock?

IBRELIA operates primarily on a made-to-order model.

Availability may vary, but customers should generally expect their frame to be produced after ordering.

Can I cancel my order?

Standard orders can be cancelled before production begins.

Once production starts, the order becomes non-cancellable.

Please refer to our Cancellation Policy for full details.

Can I change my artwork or size after ordering?

Contact us as soon as possible.

Changes may be possible before production begins.

Once production has started, changes cannot normally be guaranteed.

Do I receive a preview before printing?

For standard catalogue artworks, no preview is required.

The product images on the website serve as the artwork reference.

Custom wall art is different and requires final approval before production.

Payments

Is Cash on Delivery available?

Yes.

Full Cash on Delivery is available on orders up to Rs. 8,000.

What happens if my order is above Rs. 8,000?

Orders above Rs. 8,000 require a 10% advance payment, with the remaining balance payable on delivery.

Do you offer a discount for full advance payment?

Yes.

Customers who choose to pay the full order amount in advance receive 10% off.

What payment rule applies to custom wall art?

Custom and personalised wall art orders require a 50% advance payment.

What happens if I previously refused a confirmed COD order?

Customers who previously refused a confirmed order may be required to pay 50% advance on their next order.

Is an advance refundable?

For standard orders, the advance is fully refundable if the order is cancelled before production begins.

For custom orders, the advance may be refunded before production starts after deducting any design or preparation charges already incurred.

Please refer to our Payment Policy and Cancellation Policy for full details.

Shipping & Delivery

Is delivery free?

Yes.

IBRELIA offers free delivery nationwide across Pakistan on standard wall art orders.

How long does delivery take after dispatch?

Typical delivery timelines are:

• 2–3 working days for major cities
• 5–7 working days for smaller cities and remote areas

These timelines begin after dispatch.

How long does the complete order take?

Standard production takes approximately 3–5 working days, followed by delivery time based on location.

Will I receive tracking details?

Yes.

Tracking information is shared after your order has been dispatched.

Which courier company do you use?

IBRELIA works with trusted nationwide courier partners.

The courier used may vary depending on the order, destination, and operational requirements.

Can I open the parcel before paying?

No.

Open-parcel inspection is not available.

Customers must receive the order first and report any eligible issue through our claims process.

What happens if I miss delivery?

Courier partners may make multiple delivery attempts.

After 3 failed delivery attempts, the parcel may be returned to IBRELIA.

Can a returned parcel be sent again?

Yes.

If the parcel was returned because the customer was unavailable, unreachable, or did not accept delivery after three attempts, re-dispatch requires:

• 50% advance payment
• Applicable re-delivery charges

What if the courier is delayed?

Courier delays can occasionally happen outside our direct control.

IBRELIA will assist with tracking and follow-up where possible.

Custom Wall Art

Can I turn my own photo into wall art?

Yes.

You can send us your personal photo, artwork, or idea and we can assess whether it is suitable for printing.

What kind of custom wall art can you create?

Custom wall art may include:

• Personal photographs
• Family photographs
• Wedding photographs
• Pet photographs
• Names
• Dates
• Quotes
• Personal messages
• Custom typography
• Original artwork
• Collages
• Other approved creative concepts

What if my photo is low resolution?

We can try to enhance or upscale it where possible.

However, perfect print quality cannot be guaranteed if the original image is heavily blurred, compressed, or very low resolution.

Do you provide design services?

Yes.

Custom design assistance is available and may carry an additional charge depending on complexity.

How many revisions are included?

Custom design orders include up to two revisions.

Additional revisions may carry an extra design fee.

Will I approve the design before printing?

Yes.

Custom wall art only enters production after you have provided written approval of the final artwork preview.

What happens after I approve the design?

Once the custom artwork has been approved and production begins, the order becomes non-cancellable.

Approved spelling, names, dates, layout, and design details are considered confirmed.

Who is responsible for copyright on images I provide?

By submitting an image, logo, photograph, artwork, or other content for a custom order, you confirm that you have the necessary permission or rights to use it.

Returns, Replacements & Claims

Can I return wall art because I changed my mind?

No.

Because every IBRELIA frame is made to order, correctly supplied wall art in proper condition cannot be returned simply due to a change of mind.

What if my order arrives damaged?

Contact us within 48 hours of delivery.

You will need to provide:

• A clear unboxing video
• Clear photos showing the damage
• Order details
• A short explanation of the issue

What if I receive the wrong artwork or size?

Contact us within 48 hours with your unboxing video, photos, and order details.

Approved cases are handled under our Returns, Replacements & Refunds policy.

Do you offer refunds?

For approved claims, IBRELIA normally provides a replacement first.

A refund may be considered if a suitable replacement is not possible.

Do I need to return the damaged item?

Usually yes.

However, IBRELIA may waive the return requirement if the item is clearly unusable or severely damaged.

Who pays the return shipping for an approved claim?

IBRELIA covers return shipping for approved damaged, defective, or incorrect-order claims.

Are slight color differences considered a defect?

No.

Screens and physical prints reproduce color differently.

Minor variations in brightness, tone, or color are normal and are not considered manufacturing defects.

Installation

How do I hang my IBRELIA frame?

Every frame arrives ready to hang.

The correct hanging method depends on:

• Frame size
• Wall type
• Weight
• Installation location

Refer to our How to Hang Your Wall Art guide for detailed instructions.

Can I use one nail?

Smaller frames may work with a simple secure wall fixing, depending on the wall.

Larger frames may require stronger anchors or multiple fixing points.

Can I use adhesive strips?

Adhesive strips may work for certain lightweight applications, but their performance depends on wall surface, product rating, humidity, and frame weight.

For larger wall art, mechanical wall fixings are generally safer.

Do you offer installation?

Installation may be available in selected cities for qualifying Corporate & Commercial projects.

Care

How should I clean my frame?

Use a soft dry cloth for regular dusting.

For light marks, use a soft slightly damp cloth.

Can I use glass cleaner or household chemicals?

No.

Avoid alcohol-based cleaners, bleach, solvents, abrasive products, and strong detergents.

Can the frame be used in a bathroom?

We do not recommend placing the frame in areas with heavy humidity, steam, or regular moisture exposure.

How should I store wall art?

Store it indoors in a dry environment, protected from moisture, harsh sunlight, and heavy pressure.

Keep it upright where possible.

Studio & Support

Can I visit IBRELIA in person?

Yes.

Customers can visit the IBRELIA Studio in Rawalpindi to view selected wall art, compare sizes, discuss custom orders, and collect confirmed pickup orders.

What are the studio hours?

8:00 AM – 8:00 PM

Appointments are recommended for customers who want dedicated assistance.

Can I pick up my order?

Yes.

Studio pickup is available once you receive confirmation that your order is ready for collection.

How can I contact IBRELIA?

WhatsApp / Phone: +92 321 055 2222
Email: info@ibrelia.com

WhatsApp is our primary and fastest customer support channel.

Still Need Help?

If you cannot find the answer you need, contact our team.

We can help with:

• Artwork selection
• Size recommendations
• Custom orders
• Existing orders
• Delivery
• Claims
• Commercial projects

IBRELIA™

Pakistan’s Premium Wall Art Brand.

Walls That Speak.