Shipping Policy

1. Processing Time

• Orders are usually processed within 1–2 business days (excluding weekends and public holidays).

• If there’s a delay due to system maintenance, public holidays, or promotional peaks, we'll update you via email.

2. Shipping Destinations & Methods
We currently ship to the following regions:

• Domestic (within Pakistan): via leading couriers such as TCS, Leopards Courier, or similar.

• International: via reputable partners like DHL Express, FedEx International Economy, or relevant regional carriers.

3. Shipping Costs
Shipping charges are calculated at checkout based on:

• The destination country/region

• The weight or volume of items

• The chosen shipping method (e.g., standard, expedited)

4. Estimated Delivery Times

5. Tracking Your Order
Once your order ships, we’ll send a confirmation email containing:

• The tracking number

• Instructions on how to track your shipment

Use this information to follow your package’s journey directly on the courier’s website.

6. Customs, Import Duties & Taxes (International Orders Only)

• Any customs fees, import duties, or taxes are the responsibility of the customer.

• We recommend contacting your local customs office for details on what to expect.

7. Lost or Damaged Packages

• If your order doesn’t arrive or arrives damaged, please email us at info@ibrela.com or via Shopify’s message center.

• Include: order number, photos (if damaged), and a brief description.

• We’ll collaborate with the courier to resolve the issue—either via replacement or refund—promptly.

8. Order Changes & Cancellations

• Need to update your shipping address or modify items? Just reach out within 12 hours of placing your order.

• After 12 hours, orders begin processing and may not be changeable or cancellable.

9. Contact Information
If you have questions regarding shipping, tracking, or policies, feel free to reach us:

• Email: support@ibrela.com

• (Optional) Phone: +92 321 055 2222

• Hours: Monday–Friday, 9 AM to 5 PM PKT