Shipping Information
At Ibrelia, we aim to deliver your orders quickly, safely, and reliably across Pakistan.
1. Delivery Area
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We currently only deliver within Pakistan.
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Orders placed from outside Pakistan will not be processed.
2. Processing Time
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Orders are processed within 1–2 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Time
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Standard Delivery: 2–5 business days depending on your city and courier availability.
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Remote areas may require additional time for delivery.
4. Delivery Charges
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Free Delivery on all orders unless otherwise stated during special promotions or sales.
5. Order Tracking
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Once your order is dispatched, you will receive an SMS and/or email with your tracking number and courier details.
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You can track your order directly on the courier’s website.
6. Payment on Delivery
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We offer Cash on Delivery (COD) nationwide.
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For orders above PKR 10,000, a 10% advance payment is required to confirm the order.
7. Delivery Issues
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If your package is delayed, lost, or arrives damaged, please contact our support team immediately at info@ibrelia.com or via WhatsApp at +92 321 055 2222
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For damaged items, please record an unboxing video as proof for claims.
Note: Ibrelia is not responsible for delays caused by courier services, weather conditions, or other circumstances beyond our control.
