Warranty & Guarantee
At Ibrelia, we stand behind the quality of our products and want you to shop with confidence. Please read our warranty and guarantee terms carefully before placing an order.
1. 7-Day Check Guarantee
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All Ibrelia products come with a 7-day check guarantee starting from the date of delivery.
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This guarantee covers manufacturing defects or damaged products received.
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To claim the guarantee, you must contact us within 7 days of receiving your order and provide a clear unboxing video showing the problem.
2. Warranty Coverage
Your product is eligible for a warranty claim if:
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It has a manufacturing defect.
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It arrives damaged during delivery.
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The issue is reported within the 7-day check period.
3. What is Not Covered
The following are not covered under the warranty:
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Damage caused by misuse, accidents, or negligence.
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Normal wear and tear.
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Products returned without original packaging or accessories.
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Any claims made after the 7-day check period.
4. Warranty Claim Process
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Email info@ibrelia.com or WhatsApp us at +92 321 055 2222 with your order number, product details, and an unboxing/problem video.
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Our quality control team will review your claim to confirm if it qualifies.
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If approved, you may:
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Exchange the product for another item from our website.
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Receive a gift card equal to the product value for future purchases.
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5. No Cash Refunds
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Ibrelia does not offer monetary refunds under any circumstances.
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For approved claims, you will be offered product exchange or a gift card only.
6. Return Shipping Costs
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Return shipping is the customer’s responsibility.
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We recommend using a reliable courier with tracking.
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Products must reach us within the 7-day period; otherwise, the warranty claim will be void.
Note: By purchasing from Ibrelia, you agree to the terms outlined in this Warranty & Guarantee Policy.
