Return & Refund Policy
At Ibrelia, we take pride in the quality of our products and want you to have a smooth shopping experience. Please read our return and exchange policy carefully before making a purchase.
1. 7-Day Check Guarantee
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All products come with a 7-day check guarantee from the date of delivery.
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This guarantee covers manufacturing defects or damaged items received.
2. No Refund Policy
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We do not offer cash refunds under any circumstances.
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In the case of an approved return, you may:
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Exchange for another product from our website.
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Receive a gift card equal to the product value, which can be used on future purchases.
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3. Conditions for Returns & Exchanges
To be eligible for a return or exchange:
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You must notify us within 7 days of receiving the product.
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You must send us a clear video showing the problem at the time of unboxing or within the warranty period.
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Our team will review the video to verify if the return is legitimate and falls under the 7-day check guarantee.
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If approved, the product must be shipped back to us within the same 7-day period from the date of delivery.
4. Shipping Costs for Returns
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Return shipping costs are the responsibility of the customer.
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We recommend using a tracked courier service to ensure safe delivery.
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If the product is not received back within 7 days, the warranty and check guarantee will no longer be valid.
5. Non-Returnable Items
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Products damaged due to misuse, mishandling, or accidents after delivery.
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Items returned without proper packaging or in used condition (unless due to defect).
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Any product returned after the 7-day period.
6. How to Request a Return or Exchange
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Email us at info@ibrelia.com with your order number, product details, and the required video evidence.
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Wait for our team’s approval before sending the product back.
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Once received and inspected, we will process your exchange or issue a gift card within 3–5 business days.
Note: By purchasing from Ibrelia, you agree to the terms stated in this Return & Refund Policy.
